We are dedicated to referring the best home health care professionals possible.
We know you must have a lot of questions about who we are. Please read our FAQ below to learn more about us, and get answers to some of your questions. You can always call us at 561 998-3211 to learn more or schedule an appointment to come in and meet with us all!
What makes PSC different?
Platinum Select Care is nurse-founded and operated. We believe in providing an exceptional level of service and personalizing the caregivers we refer to meet your specific needs.
What Kind of Care is Provided by the Caregivers You Refer?
We match clients with caregivers for a wide range of needs, including companionship, light housekeeping, errands, driving and assistance with daily activities on an hourly or live-in basis.
Understanding how you could use assistance will help us determine what level of care you need and find the perfect caregiver for you. If you need assistance determining what you or your loved one needs, we would be happy to send one of our team social workers or nurses to discuss your options.
How Do You Screen Caregivers?
We take this question very seriously, and so should you. We interview every caregiver we work with to ensure that we only refer the highest caliber professionals.
In addition to our own interview process, every caregiver we refer is fully licensed as a Home Health Aide or a Certified Nursing Assistant by the State of Florida. Each caregiver has passed a Level 2 background check, which includes fingerprinting and a federal criminal report.
Once we are confident in the professionalism of a prospective caregiver, we note any special experiences, such as working with Dementia or Alzheimer clients, meal preparation or language proficiencies. This allows us to refer you a caregiver who will best meet your needs.
What happens if my caregiver has an emergency and can’t make it to work?
This is such an important question to ask yourself if you are weighing using a registry versus hiring an aide privately. We maintain a rolodex of high-quality caregivers who are available on short notice for fill-in shifts. We will make as many calls as necessary to ensure that you are not left without assistance, whether for a day or a week. Fill-in service is provided at no incremental cost to you.
When I need help, how fast can I get it?
We understand that unexpected things happen. That is why we are always there for you. Although more advance time will allow us to find the caregiver who will be a perfect match, we can usually refer a high-quality caregiver within 24 hours.
If I need Help, How Much Will It Cost?
The cost of care is highly dependent on your needs. Costs are impacted by both hours of service and the specific skills you or your loved one requires from a caregiver. Please call us at (561) 998-3211 to discuss your unique situation.
We will also work with you and your family to maximize any benefits you may qualify for under a long-term care insurance policy or other third-party payor sources. If you do not have a long-term care policy and are concerned about the cost of paying privately, we can help you find care within our network that may be covered by Medicare, Medicaid, Veterans’ Benefits or other payor sources.